Comments on: Anyone Have Credit Card Fraud or Chargeback Problems? http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/ Passionate about Startups and MicroISVs Tue, 07 Feb 2012 17:42:57 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Brett Bim http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/comment-page-1/#comment-802 Brett Bim Fri, 02 Nov 2007 13:51:55 +0000 http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/#comment-802 At my previous company (third party bill payment), we used what we called velocity validation that limited payments to user accounts or payments by the same card. We'd set limits like 3 payments in 5 days or 5 payments in 30 days to combat the usage of stolen cards on our system. Using ECV/CVV2 and zip code validation helps as well. At my previous company (third party bill payment), we used what we called velocity validation that limited payments to user accounts or payments by the same card. We’d set limits like 3 payments in 5 days or 5 payments in 30 days to combat the usage of stolen cards on our system. Using ECV/CVV2 and zip code validation helps as well.

]]> By: Robin Mata http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/comment-page-1/#comment-789 Robin Mata Thu, 01 Nov 2007 19:48:16 +0000 http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/#comment-789 Credit card..none, however, I've seen may cases of online banking fraud by means of identity theft. Credentials stolen, OTP security bypassed... money is gone. What We've done is implementing MiReBE (E-Banking Risk Mitigation): a set of best practices to follow specially in those PCs that do e-banking in small business Credit card..none, however, I’ve seen may cases of online banking fraud by means of identity theft. Credentials stolen, OTP security bypassed… money is gone. What We’ve done is implementing MiReBE (E-Banking Risk Mitigation): a set of best practices to follow specially in those PCs that do e-banking in small business

]]> By: JD Conley http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/comment-page-1/#comment-781 JD Conley Wed, 31 Oct 2007 17:28:19 +0000 http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/#comment-781 I (in a past life) had issues with chargebacks and fraud. In fact, we lost our AMEX merchant account due to it -- the ratio of fraud to real transactions was too high. They were using our site to test the validity of stolen cards. The key is to use all the protection methods available to you through the merchant account. CVC, address, etc. Also, use delay capture to your advantage. If you do captures after a week it's much less likely you'll get a chargeback, but rather will just have the delayed capture canceled. I (in a past life) had issues with chargebacks and fraud. In fact, we lost our AMEX merchant account due to it — the ratio of fraud to real transactions was too high. They were using our site to test the validity of stolen cards. The key is to use all the protection methods available to you through the merchant account. CVC, address, etc. Also, use delay capture to your advantage. If you do captures after a week it’s much less likely you’ll get a chargeback, but rather will just have the delayed capture canceled.

]]> By: Tom Mahoney http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/comment-page-1/#comment-775 Tom Mahoney Wed, 31 Oct 2007 11:58:01 +0000 http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/#comment-775 Might want to have a look at merchant911.org and preventchargebacks.com. Caveate - they are both my sites. Tom Mahoney, Director Merchant911, LLC Might want to have a look at merchant911.org and preventchargebacks.com.

Caveate – they are both my sites.

Tom Mahoney, Director
Merchant911, LLC

]]> By: Justin Etheredge http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/comment-page-1/#comment-772 Justin Etheredge Wed, 31 Oct 2007 02:45:00 +0000 http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/#comment-772 Yeah, the company I work for has some issues with chargebacks from customers. We are also a software company and so it is hard when a customer charges the card back because they already have the software and we can't get it back. Our solution was to issue limited time licenses (like 90 days) and then after about 60 or so days automatically issue an unlimited license if the customer has not charged back. We also have a version of our software that comes with source, and in that version there isn't really a whole lot you can do. Yeah, the company I work for has some issues with chargebacks from customers. We are also a software company and so it is hard when a customer charges the card back because they already have the software and we can’t get it back. Our solution was to issue limited time licenses (like 90 days) and then after about 60 or so days automatically issue an unlimited license if the customer has not charged back. We also have a version of our software that comes with source, and in that version there isn’t really a whole lot you can do.

]]> By: Oli http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/comment-page-1/#comment-768 Oli Wed, 31 Oct 2007 02:08:05 +0000 http://www.softwarebyrob.com/2007/10/30/anyone-have-credit-card-fraud-or-chargeback-problems/#comment-768 Joel posted about this earlier this year: http://www.joelonsoftware.com/items/2007/02/23.html ...and the article from a few days earlier is this one: http://www.joelonsoftware.com/articles/customerservice.html Cheers, - Oli Joel posted about this earlier this year:

http://www.joelonsoftware.com/items/2007/02/23.html

…and the article from a few days earlier is this one:

http://www.joelonsoftware.com/articles/customerservice.html

Cheers,
- Oli

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