RSS Troubles (FeedBurner)

Apologies to those who read this blog via RSS. For about two weeks no new posts were showing up in my RSS feed, then last week old posts were marked as new with multiple rows of links added below them.

The real issue, though, is that ever since Google acquired FeedBurner there’s no human support so when something like this happens you’re on your own. It’s an interesting twist on the problem of trusting your data to the cloud, and one that has left me spending several hours trying to figure out the problem (a problem that began out of the blue).

In any case, I apologize for the inconvenience. Things appear to be back to normal.

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5 comments ↓

#1 Jared on 11.02.09 at 1:58 pm

Glad to hear it’s back to normal.

#2 Aiesha on 11.03.09 at 1:38 pm

Rob, How did you determine the issue and get it fixed without any “human” support? Just curious. I’m working on a blog and was planning on using feedburner for RSS.

#3 Rob on 11.03.09 at 1:42 pm

I re-configured the feed URL a number of times, refreshed the RSS feed, mucked around in my .htaccess, disabled/enabled the FeedSmith plugin, and generally tried to get everything to flush and refresh.

Unfortunately, without someone inside the walls I’m not sure what was causing the original problem, but I moved enough things that it started working again. Not the way I like to troubleshoot, of course.

#4 Aiesha on 11.03.09 at 6:58 pm

Thanks for the info Rob!

#5 Phil Hollows on 11.05.09 at 7:29 am

Rob: If you’re ever in the market for a hosted alternative to FeedBurner WITH support, please take a look at FeedBlitz (www.feedblitz.com/rssfaq.asp) – even has a FeedBurner compatbility mode to simplify migration.

Thanks

Phil Hollows
Founder

Feedblitz